Posted: 2011/7/19 Comments Feed
The Backlog is Cleared, Thanks to You
Dear Colleagues,
I am pleased to report that, thanks to your hard work, we have now successfully cleared all the mail that accumulated due to the June business disruption.
I would like to thank each of you for the professionalism you showed during the business disruption and the efforts you made to clear the mail backlog following our return to work on June 27. Since resuming operations, Canada Post has processed 560 million pieces of mail. This has been done despite summer vacations and while managing costs.
None of this would have been accomplished if it hadn’t been for the extraordinary work performed by employees on the frontlines. I know that the past few months have not been easy and that the business disruption was difficult on each of you and your families. The business disruption caused a great deal of uncertainty for everyone at Canada Post. That you have been able to rise above these difficulties and resolve our operational challenges is a credit to your character and work ethic.
Now that we are returning to a more normal pace of operations and our service guarantees will be back in force, it is important to ensure that we maintain quality and provide excellent customer service. Returning customers should be rewarded for their loyalty with outstanding service. Scanning, meeting cut-offs, honouring our service guarantees and improving delivery standards for all products is important. Service excellence is the best way to keep customers and regain business that was lost during the recent disruption.
In closing, I would like to thank you again for your professionalism and hard work. The incredible effort each of you made to get us back on track is greatly appreciated. Despite the ongoing challenges, we know that the postal system remains an important service to Canadians. Our customers missed us when we were not operating. Let’s continue to work hard and earn the loyalty of all our customers—individuals and businesses.
Sincerely,
Jacques Côté
Chief Operating Officer
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letter carrier - 2012/03/09
try and work in this corporation without a union. you will be working for the same rate as a mcdonalds worker without the benefit of getting a free meal either on a plate or off the floor. GET A LIFE!!!!! they dont care about us. the only thing that matters to them is the “bottom line”. we would have no benefits, minimal vacation, working conditions would be below labour standards (because the government would close a eye) and anything else we receive would be GONE!!!!! i have been here for 28 years and it keeps looking darker and darker here. a union isnt needed everywhere but it shure is here. if you dont like the union get a job at walmart if you qualify.
Paula Sumaran - 2012/02/19
Great description. I really like to make out the print Marcy Lu
Bob - 2012/02/09
Think these issues are bad wait till postal transformation hits all of us both the customer and the carriers are going to suffer
no name - 2011/10/10
As a rsmc.. We get paid for 6 hours a day shift and the back log 12 hours was slavery. I am ashamed of canada post treating their employees like dogs.
Howard Kramer - 2011/09/10
The only back-log was the mail that was stock-piled by Canada Post, before the corporation decided to save millions and lock out CUPW.
Tell the media anything that you want to; the union kept their mouths shut and allowed the employees to look like bums, to the public.
SUSAN - 2011/12/08
could not have said it better myself thanks to their slaves the RSMC’C
coco - 2011/08/10
where is the wage increase?
vin 1 - 2011/07/21
The backlog is cleaned up in less than a month…not bad. Just as I knew we would, we have come full circle…another botched negotiation is behind us and we go forward yet again. But we should not rest easy, for technology will keep moving forward. Who knows what we will be facing four years from now. In my humble opinion, in the interim, we should take care in choosing new union leaders who are attuned with the times and who are ready to deal with these unknowns…even a new union if necessary. Lest we forget the recent debacle, for we (our service)might not be as relevant next time around.
Give It 2 Me + You - 2011/09/11
thank you canada post corporation for your meaningful acknowledement extended to all employees. it means a lot to me to have an employer who is willing to see life through my eyes. i am so glad to be back at work and that minister raitt stepped in to get our business back asap.
in my opinion as an employee, it is incredulous how cupw nec/neb continue to be completely useless incompatent. cupw does not represent or my interests in any way and i resent my compulsary payment of union dues. cupw failed in collective bargaining even with extra rounds! we are still without an agreement! all due to cupw more interested in fighting –and for what? cupw has to go now. i want something new now and it is not cupw. i want the real deal union not counterfeit –i will not be hoodwinked by cupw bs!
howard - 2012/02/05
you are partially correct … there has to be drastic changes within the union. They have to made to be more accountable.
However you really drop the ball, on your head, by thanking the corporation. You are obviosly out of touch with the reality of working for Canada Post.
They do not give a damn about you; they are only concerned about covering their backside, to protect a better paying and reasonably secure position, that they would otherwise “NEVER” be able to obtain within the private sector.
Remember; when you go for an interview, and you respond that you have been employed by Canada Post, the answer back at you is simply: “So, you have not done much for the past while!”
That is the respect that the public will give to you.
You sound like you should be management. You fit…
Phillipe - 2011/07/19
I think the employees have done an excellent job in clearing the backlog in the plants and allowing the plants to once again induct mail from our customers large and small.
The near term challenge will be how best to manage the mail at the Depot level while maintaining our delivery service and quality standards with our available resources.
plato - 2011/07/19
Dear Jacques Cote we have shown professionalism and we are hard working employees that have always provided excellent service to our customers.
Now all we need is a acknowledgement of your complementary words in a contract that reflects this reality.
Give It 2 Me + You - 2011/09/11
remember it was lisa raitt who did denis lemelin’s job by stepping up to the plate due to cupw nec/neb incompetence and failure to obtain and secure our employment by failing to negotiate a collective agreement and stood in the place of the taxpayers by implementing rotating strikes and damaging our business. i believe the only way to move forward is to completely get rid of cupw entirely – it’s time. our life. our world. our choice. we have got to be able to say what’s on our mind. if we wait too long it will be too late. i’m do not want a repeat of events in 4 years! no one does. get rid of cupw.
that is the only way to secure our business. bye bye cupw. i want to say what i like.
no name - 2011/07/19
Losing that Xppresspost package in Truro NS of a teens documents needed to go to Brazil I find is not a story from the media I expect to hear . Lets work together to provide a service our customers expect from us .
Madeline - 2011/07/19
As an RSMC, maybe Canada Post could reward us as we have been working 12 hour days and getting paid for 6-7 hours just to keep up with the back log that had nothing to do with us. Thanks for nothing, except everything has to go!!!!!!!!!!!!
Awake592 - 2011/11/07
Who’s work were you doing? you work within your Schedule A or get the overtime authorized. If not, leave when you would normally.
stand up - 2012/03/28
Thats what all the RSMCS need to do. Stick together leave ontime not when all the mail is up like we are told and they will then see a back log build up. Or put in everyday for OT.
Debby Diver - 2011/07/19
The recognition means a great deal for all employees it is just too bad there was not more of that appreciation from management (on the floor and above). In my career with Canada Post I have watched more negativity and pointing fingers than I have every witnessed praising of those who do a great job everyday. We all know most will give their all to the company if they are appreciated.
Thank-you for your open letter of recognition I for one appreciate your respect.
Philippe - 2011/07/19
Such a waste and a loss for the employees held “hostage” in this.
BuddaBing - 2011/07/20
With due respect, if the service is that bad, and is that expensive, why are you still using it?
Joey - 2011/07/20
I too have not received mail from June but as a company man you understand that employees do as they are told to do. There is only so much a person can do in eight hours unless you are claiming to be “superman”. As far as being overpaid I disagree with you. Do you want to walk outside in +35 weather with bags of mail on your shoulders, or how about -35 through snow drifts everyday? Plus, lets face it, I work for $16 an hour and could never pay my bills alone, if I didn’t have a spouse. I don’t live in an expensive house or pay a big mortgage, or drive a expensive car, but I do have kids. So please do not preach that they make too much money. Our society has outpriced itself. You need that money to survive. Quit being so ignorant! I support every employee in Canada Post.
Joe - 2012/05/01
Hey man, you are completely right on! My wife and I both work, don’t have fancy cars or big mortgages, but we do have kids. We have to both keep working just to support ourselves. Those that preach that canada post employees make too much money, obviously have no clue to reality. Seeing my postman carrying mail in summer when I’m sitting in airconditioning, or in blowing snow while I’m warm in my house, makes me appreciate the work they do. I totally support the job they do as I’m sure it is not easy. So people, get your head out of the ground and realize its the government with their taxes on everything that causes workers to ask for more money.